Privacy Policy

Beam Studios LLC, d/b/a Bermuda Transfers · www.bermudatransfers.com
Last updated: April 2, 2026

This Privacy Policy explains how Beam Studios LLC, doing business as Bermuda Transfers (“Bermuda Transfers,” “we,” “us,” or “our”), collects, uses, and protects your personal information when you use our website at www.bermudatransfers.com and book our airport transfer services.

1. Information We Collect

When you use our website or book a transfer, we may collect the following information:

• Contact details: your name, email address, and phone number
• Booking details: pickup date, time, destination, passenger count, and luggage information
• Flight information: your flight number, used to track arrivals and monitor delays
• Payment information: processed securely through our payment provider; we do not store card numbers on our servers
• Device and usage data: browser type, IP address, pages visited, and time spent on the site, collected automatically via cookies and analytics tools
• Communications: any messages you send us via email, WhatsApp, or our contact form

2. How We Use Your Information

We use your information to:

• Confirm and fulfil your transfer booking
• Communicate with your assigned driver regarding your pickup
• Send booking confirmations, receipts, and service updates by email or SMS
• Monitor flight arrival times to coordinate driver dispatch
• Respond to enquiries and provide customer support
• Improve our website and services using aggregated, anonymised analytics data
• Comply with legal obligations applicable under Bermuda law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil the transfer booking you have made with us
• Legitimate interests: to improve our service and prevent fraud
• Legal obligation: where required by Bermudian or applicable law
• Consent: where you have explicitly agreed, such as subscribing to promotional communications

4. Cookies and Tracking

Our website uses cookies and similar technologies. These include:

• Essential cookies: required for the booking form and secure checkout to function
• Analytics cookies: provided by PostHog, used to understand how visitors use our site (data is anonymised)
• Support cookies: provided by Intercom, used to operate our live chat feature

You may decline non-essential cookies via the cookie banner when you first visit the site. Note that declining some cookies may affect your ability to use the booking form.

5. Data Sharing

We share your information only as necessary to operate the service:

• Drivers: your name, pickup details, hotel address, and flight number are shared with the assigned driver
• Payment processors: Stripe or similar, to process card payments securely
• Analytics and support tools: PostHog (anonymised usage data) and Intercom (customer support)
• Legal authorities: if required by law, court order, or to protect our rights

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to provide the service and comply with our legal obligations. Booking records are retained for a minimum of six years for accounting and tax purposes. You may request deletion of your data at any time, subject to any legal retention requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the address below.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All payment transactions are encrypted using SSL/TLS. We conduct regular reviews of our data handling practices.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Beam Studios LLC, d/b/a Bermuda Transfers
Email: hello@bermudatransfers.com
WhatsApp: available via website
Website: www.bermudatransfers.com